Call someone over the telephone

Introduction

 Contacting someone on the phone may be an essential part of your job. This webquest helps you

to obtain information and to use appropriate functional language when making calls.

Task

 Your task is to prepare a business phone conversation that you will roleplay in class.

Process

Step 1: Watch and listen to a phone conversation on YouTube.

 

Step 2: read about conducting phone conversations.

 

Step 3: prepare a business phone conversation.

 

Step 4: Role play the conversation together with your friend and listen to your friends

 

roleplaying theirs.

 

Resources

https://www.skillsyouneed.com/rhubarb/efficient-phone-communication.html

 

https://www.youtube.com/watch?v=lCBF659RMtg

 

https://www.skillsyouneed.com/rhubarb/efficient-phone-communication.html

 

https://en.islcollective.com/resources/search_result?Tags=phone%20call...GO..

 

https://www.teachingenglish.org.uk/article/telephone-role-plays

 

Evaluation

 

You will be evaluated as follows:

  1. An excellent conversation that has all the necessary components: A (95)
  2. A solid above average conversation that has all the necessary components : B (85) 
  3. A conversation whose explanations are satisfactory and has all the necessary components : C (75) 
  4. A conversation that misses necessary components: D (65)
  5. A conversation that has been thrown together: F (50)          
Conclusion

 Congratulations! You have learned how to conduct a business call!