Introduction
In this webquest students will research the meaning of checking in procedure, concierge,housekeeping and the front office.
Task
Students will carry out the task individually, present and promote it.
Process
PROCESS (part 1)
STUDENT 1: check in procedure
1) What is a check in procedure?
2) Which information does a registration card consist of?
STUDENT 2: concierge
1) What are the responsibilities of a concierge?
2) What are the requirements needed for the job?
https://resources.workable.com/hotel-concierge-job-description
STUDENT 3,4: housekeeping
1) What kind of work do people do in housekeeping?
2) What are some preventive measures for a hotel housekeeper?
https://www.ccohs.ca/oshanswers/occup_workplace/hotel_housekeeping.html
STUDENT 5: the front office
1) Which departments does the front office include?
2) What are some of the basic responsibilities of the front office department?
https://www.tutorialspoint.com/front_office_management/front_office_management_introduction.htm
PROCESS (part 2)
In this part of the quest, students will team up and do the worksheet together as a group.
WORKSHEET 2
https://drive.google.com/file/d/1D6MaQw5ssJFglryEQ4Gj62vj5ogBZ5cJ/view?usp=sharing
PRESENTATION
At this point, each student will present (talk about) one tourism product!
Evaluation
Beginning 0 |
Developing 5 |
Qualified 8 |
Exemplary 10 |
Score
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Completed Tourism products on the market II |
worksheet not filled out. |
Worksheet filled out. Lacking correct information and appropriate responses. |
Worksheet filled out. Correct answers but lacking descriptions that show knowledge has been gained. |
Worksheet filled out with correct answers and appropriate responses that demonstrate that knowledge has been gained. |
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Credits
This webquest was created by a team of teachers, within the co-funded Erasmus plus KA2 partnership “English for hospitality” (EN4HOSTS), project number: 2017-1-RO01-KA201-037159, KA2 - Cooperation for Innovation and the Exchange of Good Practices ,KA201 - Strategic Partnerships for school education
The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.