SUCCESS BY FOLLOWING THE STEPS OF TOTAL QUALITY MANAGEMENT: Makati Shangri-La, Manila

Introduction

 

Makati Shangri-La Manila Makati

Makati Shangri-La Manila is a renowned Five Star luxury hotel in Makati City and offers the opportunity to experience the heart of Manila from the centre of the city’s prestigious business, shopping and entertainment district. Discover international cuisine and have an excellent dining experience at Makati Shangri-La, Manila’s award-winning restaurants and bars. The hotel presents 696 well-appointed rooms and suites, brimming with elegant modern comforts and a touch of local color.

 

https://www.fivestaralliance.com/luxury-hotels/227/asia/philippines

 

 

Task

You should be able to answer this question at the end of this WebQuest: How did Shangri-La become one of the leading hospitality industry and become one of the best luxurious hotels in the Philippines?

Process

In 2017, Makati Shangri-La, Manila remains to be a leader in hospitality industry as it bagged to be the first hotel in the Philippines to be affirmed and certified for ISO 14001:2015 Environmental Management System (EMS) last October 2017. This was certified and confirmed by one of the leading certification bodies in the business, TUV Rheinland.

Makati Shangri-La Manila implements its Environmental Management Systems not only for compliance but more importantly, to ensure Shangri-La's sustainable commitment to the global efforts in enhancing the environment and continually improve its environmental performance which results to continued support and mutual-beneficial relationships with its stakeholders.

Makati Shangri-La, Manila guarantees that all processes and services it delivers to its clients are comparable to the globally accepted practices and standards of excellence when it comes to quality, environment and safety.

Read more at: http://www.shangri-la.com/manila/makatishangrila/press-room/press-relea…

You can see that the company is truly dedicated for continuous improvement and applying total quality management in order to remain to be the leader in hospitality industry and maintain its high standards when it comes to management.

Evaluation

GREAT SERVICE and FACILITIES

  • Hotel security and recreation staff is nice. They offer shuttle service which is great for guests. A great wellness area is also available for guests during their stay. Excellent location and there are many nearby malls and restaurants to go to.

 

FOOD AND MENU

  • Food prices are very affordable and the dishes are delicious. The foods are properly cooked and served in a very good way. Their menu contains different dishes from all around the world and the cooks are well experienced.

 

ACCOMMODATION BOOKING and SPECIAL SERVICES

  • The Booking for the hotel is accessible, fast and hassle free up to the check in which is commendable. Their service is much more of a quality and they give priority to all of the customers demand.

 

 

Conclusion

The hotel offers you the opportunity to experience the heart of Manila from the very centre of Makati's prestigious business, shopping and entertainment district. Makati Shangri-La, Manila is a renowned five-star luxury hotel in Makati City. The hotel is within walking distance from some of the popular shopping malls in Manila, which includes Glorietta, Greenbelt and SM Department Store. It is also located just 20 minutes away from the airport and is a luxurious sanctuary for both business and leisure travellers. For culture lovers, visit the old city of Intramuros or Ayala Museum to learn more about Filipino culture and history.

Makati Shangri-la Manila, Manila : Five Star Alliance

Strategically located in Makati’s central business district and one that practices total quality management.

 

Book for your next visit now!

Credits

References:

 

 

 

 

 

 

Teacher Page

Course: TOTALQM - OHCB21

 

WEEK 4 ASSESSMENT - WEB QUEST 

 

Submitted by: Banlaygas, Faustino, Flores, Reyes

 

Submitted to: Pino, Michelle